amazing birthday trip with spacious room and stellar rooftop pool experience

Fantastic location, spacious room, friendly staff.

The lack of proper cutlery and kitchen supplies in the room was frustrating!!! Housekeeping was inconsistent, often requiring guests to chase after basic necessities like towels multiple times. Pool hours were disappointingly limited!!!

Loved the huge room with a kitchenette, perfect for family meals. The rooftop pool was a cool surprise, too!

Had a great time! The pool area was fantastic with lots of seating and cabanas, and our room was super spacious with an awesome fridge. Just wish the housekeeping had been more reliable.

A surprise by the poolside

Our kids had a blast at the outdoor pool, where we spent countless hours laughing and playing together, making lovely memories as a family.

Housekeeping was not consistent, and it felt frustrating to have to continuously request basic supplies throughout our stay.

Location near Navy Pier and Michigan Ave was fantastic. Room was spacious, featuring a kitchenette and a comfortable sitting area, perfect for family time. The outdoor pool, a big hit with the kids, added fun to our stay. Housekeeping was a concern. Service wasn't consistent. I had to request towels and coffee supplies daily. On one occasion, we called to get sheets for the sofa bed, but they never arrived. Housekeeping entered our room early on departure morning without notice, which felt intrusive. Staff at the front desk could be more responsive too. Overall, we enjoyed the room and amenities, but better service would elevate the experience.

Utilize the texting system for swift assistance. It proved essential for getting extra towels and housekeeping updates during our visit.

Fantastic location near major attractions and a grocery store, perfect for families. The outdoor pool was a huge hit with the kids, and the spacious room made our stay comfortable. However, the housekeeping service was inconsistent, and we experienced issues with missing linens during our stay.

The location was fantastic, just a short walk to Navy Pier and Michigan Ave. The room was spacious, featuring a kitchenette and a comfortable living area, making it perfect for relaxing after a day of exploring. The outdoor pool was a hit with the kids, providing a fun retreat during our stay.

Housekeeping service was inconsistent.

will be returning here soon

The room was spacious with a refrigerator, microwave, and flat-screen TV. Air conditioning kept things cool. The outdoor pool was awesome for the kids, with plenty of loungers around. The location was perfect, just a short walk to Navy Pier and Michigan Ave. Breakfasts had tasty options like pastries and coffee.

great location but inconsistent housekeeping

The location of the hotel is fantastic, making it easy to access popular spots. I enjoyed the spacious one-bedroom suite and appreciated the small kitchenette. The free WiFi was reliable and the prompt elevator service was a significant plus.

Great match for a holiday in Chicago, offering high value for money. We enjoyed the cleanliness of our room upon check-in and appreciated the kitchenette. Remember to bring your own coffee supplies since they had limited options.